2009年2月8日星期日

Air France’s廢話bullsXXt

之前投訴Air France,今日收到回復
投訴:
I want to complain my recent experience with your airlines.  On my way from Hong Kong to Vienna, I stopped over in Paris.  The transit time was one and a half hour.  However my luggage could not make it to the connection flight and it took two day for you to deliver my luggage to my Vienna
address.  It totally ruined my travel plan and I had to stay in Vienna for two days in order to wait for my luggage.  If there was a BIG warning about the possibility that luggages would be delayed when I booked the ticket then I would not have chosen this connection or even your airlines.
Also I think you should have known that my luggage was not with the flight but there was no notice to advice me in Vienna.  I had to wait in the luggage claim for 20 minutes until it stopped running.  I waited for nothing, wasted my time!!
I really would like to know your explaination.
回復:
Thank you for your message. Please accept our apologies for the inconvenience you mention.

We are sorry problems arose with the carriage of your baggage when you travelled with us.  We are acutely aware of the considerable inconvenience incidents such as this can cause and we offer our apologies on behalf of Air France.

While our handling systems are very advanced we cannot give an absolute guarantee that the carriage of all our passengers¿ luggage will be as seamless as we would want. The logistics of forwarding so many items to different destinations mean difficulties do sometimes arise. But whatever the circumstances we will always try to minimise the upset caused to our customers¿ plans.

We would like to thank you for your comments. Air France is always seeking ways to meet customer needs more closely and information like yours gives us invaluable assistance.

Air France thanks you for your loyalty. We hope to see you soon on our routes and at www.airfrance.com.

1 則留言:



  1. 笨蘭娜
    Jun 3, 2009 7:57 AM

    Hi 我剛剛路過...
    你搭Air France的經歷, 我都試過... 嬲到爆血管, 我發誓呢世都唔會再搭。
    Reply this comment

    噢!地利 Oh!tria
    噢!地利 Oh!tria
    Jun 5, 2009 5:22 AM
    咁 我又唔會發誓. 佢平 嘅 都照搭

    Fion

    Fion
    Feb 12, 2009 1:51 PM

    下,咁就叫答架喇!?法國佬真係有問題!
    Their handling systems are TOO advance to handle all the luggages to meet the connection flight 就真啦!
    你無話會 cc 比 media咩?講埋佢地會驚 d架!
    Reply this comment

    噢!地利 Oh!tria
    噢!地利 Oh!tria
    Feb 12, 2009 5:47 PM
    我投訴好小出 到 ’ 話俾傳媒 ’ 呢 一招

    __A_YAHOO_USER__

    __A_YAHOO_USER__
    Feb 10, 2009 6:29 AM

    咁答都得嘅,係我實會將投訴升級。我知好多行業都會有申訴專員(ombudsman),唔知航空業有無,通常投訴去呢啲機構會更有效。寫信去傳媒亦係一個好方法。乜佢無賠償俾你咩?咁嘅情況其他航空公司都有賠償喎。仲有行李會送到你屋企,唔使自己攞。
    Reply this comment

    噢!地利 Oh!tria
    噢!地利 Oh!tria
    Feb 11, 2009 7:21 PM
    行李送到屋企,唔使自己攞, 但係無賠償

    yuki

    yuki
    Feb 9, 2009 2:26 PM

    元宵節快樂!
    Reply this comment

    噢!地利 Oh!tria
    噢!地利 Oh!tria
    Feb 9, 2009 4:47 PM
    Thank you. Same to you.

    Poohada

    Poohada
    Feb 9, 2009 4:37 AM

    sorry it should be "mission statements" not mission stations. i made typos
    Reply this comment

    Bonekinho

    Bonekinho
    Feb 9, 2009 4:25 AM

    I never flown with Airfrance, but this is not the first incident i'm hearing from them. A friend of mine had to wait almost one day till she finally had a flight from ..
    Reply this comment

    噢!地利 Oh!tria
    噢!地利 Oh!tria
    Feb 9, 2009 4:42 AM
    I'm a gentleman. I won't go insulting them. hahah

    Poohada

    Poohada
    Feb 9, 2009 2:36 AM

    i think you have gotten a normal response. u just asked for their explanation, and they explained, though the reason is just bull shxt.you stated the whole incident, but without mentioning your disappointment for their service, nor requesting for apology. and they apologised in addition to their explanation. u gained sth extra, u see? frankly speaking, i think your complaint letter is a bit "blunt" 又唔夠辣 if i were u, i would quote all the promises they made on their mission stations (if there are any) and then start bombarding them from there.... making them to see they fail to offer what they say. for example, ryan air is always proud of their on time arrival...
    Reply this comment

    噢!地利 Oh!tria
    噢!地利 Oh!tria
    Feb 9, 2009 4:40 AM
    I should have asked for their compensation instead of their explaination.

    Little Miss Sunshine

    Little Miss Sunshine
    Feb 8, 2009 11:55 PM

    廢話
    Reply this comment

    噢!地利 Oh!tria
    噢!地利 Oh!tria
    Feb 9, 2009 4:44 AM
    (Empty)

    LAWPEG

    LAWPEG
    Feb 8, 2009 11:42 PM

    哈哈哈....
    答左等於無答。
    Reply this comment

    噢!地利 Oh!tria
    噢!地利 Oh!tria
    Feb 9, 2009 4:43 AM
    (Empty)

    回覆刪除

入咗嚟,不如寫幾隻字,留個言啦.